ONLINE COMPLAINTS FORM
The information provided will be used for the purposes of handling the member’s complaint. The information will be shared with our IT providers and our regulators. In some circumstances the information may be shared with fraud prevention agencies.
Name of Complainant: This information is used to identify member. This information is shared with our IT service providers, regulators and fraud prevention agencies.
Member Number: This information is used to initially identify member. This information is shared with our IT service providers.
E-mail Address: This information is used to contact members to request further information and to inform members of relevant information. This information is shared with our IT service providers and fraud prevention agencies.
Address Line 1: This information is used to identify Members and to provide further correspondence regarding the complaint. This information is shared with our IT service providers, regulators and fraud prevention agencies.
Address Line 2: This information is used to identify Members and to provide further correspondence regarding the complaint. This information is shared with our IT service providers, regulators and fraud prevention agencies.
City: This information is used to identify Members and to provide further correspondence regarding the complaint. This information is shared with our IT service providers, regulators and fraud prevention agencies.
County: This information is used to identify Members and to provide further correspondence regarding the complaint. This information is shared with our IT service providers, regulators and fraud prevention agencies.
Post code: This information is used to identify Members and to provide further correspondence regarding the complaint. This information is shared with our IT service providers, regulators and fraud prevention agencies.
Phone: This information is used to contact members to confirm their identity, request further information and to inform members of relevant information. This information is shared with our IT service providers and fraud prevention agencies. (Please follow this link for full privacy statement )
Reason for Complaint: This information is used to identify and record issues. This information is shared with our IT service providers, regulators and fraud prevention agencies.
(Please follow this link for full privacy statement.)
