News & Events Complaints


As a member of the Association of British Credit Unions Limited and part of the World Council of Credit Unions, Thistle Credit Union aims to provide members with quality financial services. The Credit Union welcomes the opportunity to put things right for members who are dissatisfied with its services. We will also use members' feedback to help improve services for all members.

Sometimes things can, and do, go wrong and we'll always strive to make things right for our members. If you have a complaint or a problem with any aspect of our services please let us know and we'll try to put it right. Whatever it's about - you can get in touch in the way that suits you and we'll look into the problem.

By phone: 01698 711112

Online: Complete our online form below

In writing: Thistle Credit Union, 252 Glasgow Road, Blantyre, G72 0YH

What if I'm still not happy?

Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service. This is a free service where an independent review of your complaint will be made, but as we are committed to resolving your complaints quickly and simply, we hope that you never need to use this service.

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) was set up to help settle individual disputes between consumers and financial firms. The Financial Ombudsman Service will only look at complaints if the firm has had the opportunity to investigate the complaint first and provide a response.

If you are not happy with a final response given to a complaint or if no final response has been provided within an 8 week period from the date of initial complaint, you are the eligible to contact the Financial Ombudsman Service and request they investigate the matter on your behalf. No charge will be made for this and any decisions made will be binding on the financial institution concerned.

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall

Telephone: 0845 0801 800

Further information on the Financial Ombudsman Service can be found at

Please complete all your details in the form below, and click submit when you have finished.

Complaint Form
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To view our Complaints Policy, Click Here
For details on how this data is used, Click Here
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Email Address:  *
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Date & Time that the complaint occurred: 
Reason for the complaint:  *
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Thistle Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our FRN is 213669